You should report all defects related to the goods to the Complaints Department. Each complaint should be submitted to the following email address: firstname.lastname@example.org
Each email should contain fault description and copy of purchase invoice should be attached. Also, could you please specify are you refer to the manufacturer’s warranty or non-compliance of goods with the contract.
In the case of transport damage it is necessary to send photos showing the damage and a damage report made in the presence of the courier to the following address: email@example.com